Refund Policy

Refund Policy for JuaGoods
Last Updated: October 26, 2023

Eligibility for Refunds

• Refunds are available for unused and unopened products within 30 days of delivery.
• Products must be in their original packaging with all tags attached.

How to Request a Refund

1. Contact our customer support team by visiting our Contact Page.
2. Pack the item securely and include the original invoice.
3. Ship the item to our return address (provided by our team).

Refund Process

• Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days.
• Refunds will be issued in cash or via the original payment method (if applicable).

Non-Refundable Items

• Perishable goods (e.g., groceries).

• Products damaged due to misuse or negligence.

• For questions, please visit our Contact Page or reach out to us using the information provided there.